ARW Novelty Shops Chesapeake VA

Shipping & Delivery Policy

At ARW Novelty Shops, we keep shipping simple and transparent.

We offer Free Standard Shipping on all orders over $75.00. No code is required. The discount is automatically applied at checkout.

Orders below $75.00 will be charged standard shipping rates at checkout.

Most orders are processed and shipped within 1–3 business days. You will receive a tracking number once your order ships.

Delivery times vary based on your location and the selected shipping method. Standard delivery within the United States typically takes 3–7 business days after shipment.

Items such as premium pillows automatically qualify for Free Shipping when the order total meets the $75 threshold.

Returns & Order Issues

If you receive a damaged, defective, or incorrect item, please contact us immediately.

To help us resolve the issue quickly, include:

Your order number
A brief description of the issue
Photos (if applicable)

All return requests must be submitted by email.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, leave a comment, or contact us, we may collect:

Name
Email address
Shipping and billing address
IP address
Browser information

This information is used to:
Process orders
Provide customer support
Improve website functionality
Prevent fraud and spam

We do not sell or rent your personal information.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address may be provided to the Gravatar service. After approval of your comment, your profile picture may be visible publicly alongside your comment.

Media

If you upload images to the website, avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may download and extract location data from images.

Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

When you log in:

Login cookies last for two days
Screen option cookies last for one year
If “Remember Me” is selected, login persists for two weeks

If you log out, login cookies are removed.

If you edit or publish content, an additional cookie is stored temporarily to indicate the post ID. It expires after one day.

Embedded Content

Articles on this site may include embedded content such as videos or images. Embedded content from other websites behaves the same way as if you visited those websites directly. Those websites may collect data about you and use cookies.

Who We Share Data With

We only share necessary information with trusted third parties such as:

Payment processors
Shipping carriers
Spam detection services

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.

For registered users, we store the personal information provided in user profiles. Users may view, edit, or delete their information at any time, except usernames.

Your Rights

If you have an account or have left comments, you may request:

A copy of the personal data we hold about you

Deletion of your personal data

This does not include data we are required to keep for legal, administrative, or security purposes.